Denying the Guilty Mind White-Collar Crime · Crime Lab 5 · Midwestern State University
In 1985 Michael Benson interviewed 30 people convicted of federal white-collar crimes and found that almost none of them denied doing what they were convicted of. What they denied was the guilty mind. They had made a mistake, followed industry practice, protected employees, borrowed rather than stolen, or been set up by associates and a prosecutor with an agenda. Sykes and Matza had described the same moves among delinquent boys in 1957 and called them techniques of neutralization. This lab gives you their five techniques plus the additions later researchers made for white-collar offenders, and asks you to code real statements: Benson's interviewees, and nine people sentenced or questioned in public between 2006 and 2025. Then it asks the harder question. Did the speaker think this before the act, or build it afterward for an audience? The answer matters for your case project, because the documents you are reading are full of statements like these.
Ten codes
The first five are Sykes and Matza's techniques of neutralization (1957). Sykes and Matza argued that much delinquency "is based on what is essentially an unrecognized extension of defenses to crimes, in the form of justifications for deviance that are seen as valid by the delinquent but not by the legal system or society at large" (p. 666). Codes 6 and 7 were added by later researchers for offenders in business settings, and Klenowski, Copes, and Mullins (2011) coded for them alongside the original five. Codes 8 through 10 come from Benson (1985), who sorted his interviewees' statements as justifications, excuses, apologies, and outright denials, and found that the most consistent pattern was "denial of criminal intent, as opposed to the outright denial of any criminal behavior whatsoever" (p. 589).
Two distinctions to keep straight. A justification admits the act but denies that it was wrong; an excuse admits the act was wrong but denies full responsibility for it (Scott and Lyman 1968, as used in Benson 1985, pp. 586-587). Codes 2 through 7 are mostly justifications, code 1 is an excuse, and code 8 is the white-collar hybrid: the act happened, it may even be a technical violation, but the mind behind it was not criminal. In an apology, by contrast, the person "splits himself into two parts, the part that is guilty of an offense and the part that disassociates itself from the delict and affirms a belief in the offended rule" (Goffman 1972, quoted in Benson 1985, p. 587). Watch for statements that do this split and then quietly attach a code 8 to the guilty half.
Sources: Sykes, G. M., and Matza, D. (1957). Techniques of neutralization: A theory of delinquency. American Sociological Review, 22(6), 664-670. Benson, M. L. (1985). Denying the guilty mind: Accounting for involvement in a white-collar crime. Criminology, 23(4), 583-607. Klenowski, P. M., Copes, H., and Mullins, C. W. (2011). Gender, identity, and accounts: How white collar offenders do gender when making sense of their crimes. Justice Quarterly, 28(1), 46-69. The defense of necessity follows Minor (1981) and the claim of normality follows Coleman (1987), both as used in the Klenowski study.
Practice on Benson's interviewees
Six statements from Benson's interviews, all from people already convicted and speaking to a researcher. For each, pick the one code that fits best. A second code is often defensible; the reference note says when. The codes are listed by number above and repeated on each button.
0 of 6 coded.
Nine statements made in public
Each statement below was made at sentencing, in a plea allocution, to a Senate committee, or on the courthouse steps, and each is quoted from the transcript or from contemporaneous reporting cited under it. Read the statement and the charges, then pick a primary code and, if you want, a second one. The reference coding appears after you lock in, with the setting and audience noted, because the setting is the point of the next tab. Keep your own reasoning where you disagree with the reference; the response sheet asks for it.
0 of 9 coded.
Your coding, summarized
Neutralization or account?
Sykes and Matza's claim was about timing: the techniques come before the act and make it possible, by disarming the norms that would otherwise hold the person back. Cressey's embezzlement theory, which you used in Lab 3, makes the same claim about verbalizations. Benson's data cannot settle it. His interviews were accounts, statements made after conviction to explain "unanticipated or untoward behavior," and an account "is not a foolproof guide to an actor's intentions" (pp. 586-587). "It is important to distinguish between neutralizations that cause or allow an offense to be committed and accounts that are developed afterwards to excuse or justify it. By definition, an account is a linguistic act presented to or, more correctly, performed before an audience" (pp. 587-588).
Five statements, two questions each
For each statement, answer two things. First, does the statement make a claim about what the speaker believed or intended before or during the act, as opposed to how the speaker feels about it now? Second, what kind of record, if any, could test that claim independently of the speaker? Lock in each pair to see the reference answer.
0 of 5 answered.
The rule this gives you for the case project. A statement made at sentencing, in testimony, or to a reporter is evidence that an account exists and evidence of what the speaker expected the audience to accept. It is evidence of a neutralization that preceded the act only when something written at the time corroborates it: an email, a memo, a ledger entry, a hotline call log, a board minute. When you write Part 2, the verb rule applies to these statements exactly as it applies to charges. The defendant says she believed it would end shortly. The sentencing memorandum argues that he acted under compulsion. Only a contemporaneous document lets you write that the person believed anything at the time.
The offense picks the account
Benson's interviewees fell into four offense groups, and the accounts sorted by group more than by person. Before you look, predict which account dominated in each group. Then read his explanation, which is about the structure of the offense rather than the character of the offender.
Antitrust (4 offenders, one bid-rigging case). Everyday business practice with a long history ("It was a way of doing business before we even got into the business"); a "technical violation" done for harmless reasons; prosecutors motivated by ambition and politics; and an explicit contrast with street crime, whose victims are identifiable and whose acts have a beginning and an end (pp. 591-593). Benson notes that antitrust offenders can point to the "checkered history of antitrust litigation," which waxes and wanes with administrations, as evidence that the conduct was never customarily wrong (p. 602).
Tax (6 offenders). "Everybody cheats on their income tax, 95% of the people," combined with mistakes, ignorance, and poor recordkeeping ("My records were strictly one big mess"), and in one case altruism toward employees. None denied the legitimacy of the tax laws; all denied intending to victimize the government (pp. 594-595).
Violations of financial trust (4 offenders: three bank officers, one union official). The only group that said "What I did was wrong, was criminal, and I knew it was." Because embezzlement "requires deliberate action" and "is almost inevitably committed for personal reasons," it cannot be excused as technical or as industry practice. The remaining route is extraordinary circumstances that make the act an aberration in an otherwise clean life (pp. 595-596). Benson connects this to the finding that judges treat embezzlers' accounts as more sufficient than other offenders' (p. 596).
Fraud and false statements (10 offenders). Seven of the ten denied committing any crime, while admitting that a fraud had occurred; they had been set up by associates and wrongly convicted by the U.S. Attorney. Benson calls this the scapegoat strategy, and explains it by the structure of the offense: "it is difficult to imagine how one could accidentally mislead someone else for his or her own good," and a large scheme cannot be presented as a desperate solution to a personal problem, so the only way to keep a noncriminal identity is to deny involvement altogether (pp. 596-597, 602).
What this means for your coding. If the account is selected by the offense, then the statements you coded on the previous tabs tell you about the position the speaker was in, not only about the speaker. A fraud defendant who admits the fraud has almost no account left except necessity; one who is still contesting the charge has only complete denial and condemnation of the condemners. Expect the accounts in your case project to follow the charge sheet.
Gender and the available account
Klenowski, Copes, and Mullins (2011) interviewed 40 people in federal prison for white-collar crimes involving a position of trust, 20 men and 20 women, and coded their accounts with the scheme on the first tab. The most common technique was the same for both: an appeal to higher loyalties, used by 17 of the men and 14 of the women, almost always the family. What differed was how the loyalty was framed and which other techniques were used alongside it. Predict which technique showed the largest gap between men and women.
Which technique showed the largest difference in use between the 20 men and the 20 women?
Defense of necessity: 7 women, 1 man. Women more often said they had no choice, and framed the loyalty as caretaking, frequently for a household without a reliable male provider. Men framed the same loyalty as providing, and more often added that no one was really hurt (they were "only borrowing," 10 men), that competitors did the same thing (8 men), and that the government was hypocritical or the law unreasonable (7 men). Women who denied responsibility pointed to inadequate direction from a superior rather than to their own limits. The authors' reading is that both groups drew on gendered themes to align the crime with what is expected of a man or a woman, and that the accounts tell you about those expectations as much as about the crimes.
Put the two studies together. Benson says the offense selects the account. Klenowski and colleagues say the speaker's position in a gender order selects it too. Neither study can tell you whether the account preceded the act. All three points bear on your case: the statements in your documents were shaped by the charge, by who the speaker was expected to be, and by the audience in the room.
Source: Klenowski, Copes, and Mullins (2011), Justice Quarterly 28(1), 46-69, sample and coding as reported in the article. Counts are the number of interviewees who used each technique at least once.
Lab 5 response sheet
Answer the four questions below in complete sentences. Then use the button at the bottom to assemble your answers and your coding record into one block of text, and paste that text into the Lab 5 submission in D2L before you leave class. Your answers stay on this page and are not sent anywhere until you paste them.
About the statements
Benson's interview excerpts are quoted from Benson (1985) at the pages given. The nine public statements are quoted from the sources cited beneath each one: the plea allocution transcript of United States v. Madoff (S.D.N.Y., March 12, 2009); contemporaneous reporting on the sentencing hearings of Jeffrey Skilling (S.D. Tex., October 23, 2006), Elizabeth Holmes (N.D. Cal., November 18, 2022), Sam Bankman-Fried (S.D.N.Y., March 28, 2024), Trevor Milton (S.D.N.Y., December 18, 2023), and Robert Menendez (S.D.N.Y., January 29, 2025); the Senate Banking Committee hearing of September 20, 2016; and the U.S. Attorney's Office press releases and local reporting on the two Lab 3 cases (W.D. Wash. and D. Neb., September 2025). Charges and sentences are as stated in the court records and Justice Department releases. Where a defendant was later pardoned or a sentence reduced, that is noted.